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Vulnerability Details :

CVE-2009-5055

Summary
Assigner-mitre
Assigner Org ID-8254265b-2729-46b6-b9e3-3dfca2d5bfca
Published At-18 Mar, 2011 | 16:00
Updated At-16 Sep, 2024 | 18:44
Rejected At-
Credits

Open Ticket Request System (OTRS) before 2.4.4 grants ticket access on the basis of single-digit substrings of the CustomerID value, which allows remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket, as demonstrated by leveraging the CustomerID 12 account to read tickets that should be available only to CustomerID 1 or CustomerID 2.

Vendors
-
Not available
Products
-
Metrics (CVSS)
VersionBase scoreBase severityVector
Weaknesses
Attack Patterns
Solution/Workaround
References
HyperlinkResource Type
EPSS History
Score
Latest Score
-
N/A
No data available for selected date range
Percentile
Latest Percentile
-
N/A
No data available for selected date range
Stakeholder-Specific Vulnerability Categorization (SSVC)
▼Common Vulnerabilities and Exposures (CVE)
cve.org
Assigner:mitre
Assigner Org ID:8254265b-2729-46b6-b9e3-3dfca2d5bfca
Published At:18 Mar, 2011 | 16:00
Updated At:16 Sep, 2024 | 18:44
Rejected At:
▼CVE Numbering Authority (CNA)

Open Ticket Request System (OTRS) before 2.4.4 grants ticket access on the basis of single-digit substrings of the CustomerID value, which allows remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket, as demonstrated by leveraging the CustomerID 12 account to read tickets that should be available only to CustomerID 1 or CustomerID 2.

Affected Products
Vendor
n/a
Product
n/a
Versions
Affected
  • n/a
Problem Types
TypeCWE IDDescription
textN/An/a
Type: text
CWE ID: N/A
Description: n/a
Metrics
VersionBase scoreBase severityVector
Metrics Other Info
Impacts
CAPEC IDDescription
Solutions
Configurations
Workarounds
Exploits
Credits
Timeline
EventDate
Replaced By
Rejected Reason
References
HyperlinkResource
http://bugs.otrs.org/show_bug.cgi?id=4105
x_refsource_CONFIRM
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807
x_refsource_CONFIRM
Hyperlink: http://bugs.otrs.org/show_bug.cgi?id=4105
Resource:
x_refsource_CONFIRM
Hyperlink: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807
Resource:
x_refsource_CONFIRM
▼Authorized Data Publishers (ADP)
CVE Program Container
Affected Products
Metrics
VersionBase scoreBase severityVector
Metrics Other Info
Impacts
CAPEC IDDescription
Solutions
Configurations
Workarounds
Exploits
Credits
Timeline
EventDate
Replaced By
Rejected Reason
References
HyperlinkResource
http://bugs.otrs.org/show_bug.cgi?id=4105
x_refsource_CONFIRM
x_transferred
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807
x_refsource_CONFIRM
x_transferred
Hyperlink: http://bugs.otrs.org/show_bug.cgi?id=4105
Resource:
x_refsource_CONFIRM
x_transferred
Hyperlink: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807
Resource:
x_refsource_CONFIRM
x_transferred
Information is not available yet
▼National Vulnerability Database (NVD)
nvd.nist.gov
Source:cve@mitre.org
Published At:18 Mar, 2011 | 16:55
Updated At:11 Apr, 2025 | 00:51

Open Ticket Request System (OTRS) before 2.4.4 grants ticket access on the basis of single-digit substrings of the CustomerID value, which allows remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket, as demonstrated by leveraging the CustomerID 12 account to read tickets that should be available only to CustomerID 1 or CustomerID 2.

CISA Catalog
Date AddedDue DateVulnerability NameRequired Action
N/A
Date Added: N/A
Due Date: N/A
Vulnerability Name: N/A
Required Action: N/A
Metrics
TypeVersionBase scoreBase severityVector
Primary2.03.5LOW
AV:N/AC:M/Au:S/C:P/I:N/A:N
Primary2.03.5LOW
AV:N/AC:M/Au:S/C:P/I:N/A:N
Type: Primary
Version: 2.0
Base score: 3.5
Base severity: LOW
Vector:
AV:N/AC:M/Au:S/C:P/I:N/A:N
Type: Primary
Version: 2.0
Base score: 3.5
Base severity: LOW
Vector:
AV:N/AC:M/Au:S/C:P/I:N/A:N
CPE Matches
OTRS AG
otrs
>>otrs>>Versions up to 2.4.3(inclusive)
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>0.5
cpe:2.3:a:otrs:otrs:0.5:beta1:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>0.5
cpe:2.3:a:otrs:otrs:0.5:beta2:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>0.5
cpe:2.3:a:otrs:otrs:0.5:beta3:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>0.5
cpe:2.3:a:otrs:otrs:0.5:beta4:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>0.5
cpe:2.3:a:otrs:otrs:0.5:beta5:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>0.5
cpe:2.3:a:otrs:otrs:0.5:beta6:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>0.5
cpe:2.3:a:otrs:otrs:0.5:beta7:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>0.5
cpe:2.3:a:otrs:otrs:0.5:beta8:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.0
cpe:2.3:a:otrs:otrs:1.0:rc1:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.0
cpe:2.3:a:otrs:otrs:1.0:rc2:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.0
cpe:2.3:a:otrs:otrs:1.0:rc3:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.0.0
cpe:2.3:a:otrs:otrs:1.0.0:*:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.0.1
cpe:2.3:a:otrs:otrs:1.0.1:*:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.0.2
cpe:2.3:a:otrs:otrs:1.0.2:*:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.1
cpe:2.3:a:otrs:otrs:1.1:rc1:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.1.0
cpe:2.3:a:otrs:otrs:1.1.0:rc1:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.1.0
cpe:2.3:a:otrs:otrs:1.1.0:rc2:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.1.1
cpe:2.3:a:otrs:otrs:1.1.1:*:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.1.2
cpe:2.3:a:otrs:otrs:1.1.2:*:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.1.3
cpe:2.3:a:otrs:otrs:1.1.3:*:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.1.4
cpe:2.3:a:otrs:otrs:1.1.4:*:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.2.0
cpe:2.3:a:otrs:otrs:1.2.0:beta1:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.2.0
cpe:2.3:a:otrs:otrs:1.2.0:beta2:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.2.0
cpe:2.3:a:otrs:otrs:1.2.0:beta3:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.2.1
cpe:2.3:a:otrs:otrs:1.2.1:*:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.2.2
cpe:2.3:a:otrs:otrs:1.2.2:*:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.2.3
cpe:2.3:a:otrs:otrs:1.2.3:*:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.2.4
cpe:2.3:a:otrs:otrs:1.2.4:*:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.3.0
cpe:2.3:a:otrs:otrs:1.3.0:beta1:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.3.0
cpe:2.3:a:otrs:otrs:1.3.0:beta2:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.3.0
cpe:2.3:a:otrs:otrs:1.3.0:beta3:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.3.0
cpe:2.3:a:otrs:otrs:1.3.0:beta4:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.3.1
cpe:2.3:a:otrs:otrs:1.3.1:*:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.3.2
cpe:2.3:a:otrs:otrs:1.3.2:*:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>1.3.3
cpe:2.3:a:otrs:otrs:1.3.3:*:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>2.0.0
cpe:2.3:a:otrs:otrs:2.0.0:*:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>2.0.0
cpe:2.3:a:otrs:otrs:2.0.0:beta1:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>2.0.0
cpe:2.3:a:otrs:otrs:2.0.0:beta2:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>2.0.0
cpe:2.3:a:otrs:otrs:2.0.0:beta4:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>2.0.0
cpe:2.3:a:otrs:otrs:2.0.0:beta5:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>2.0.0
cpe:2.3:a:otrs:otrs:2.0.0:beta6:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>2.0.1
cpe:2.3:a:otrs:otrs:2.0.1:*:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>2.0.2
cpe:2.3:a:otrs:otrs:2.0.2:*:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>2.0.3
cpe:2.3:a:otrs:otrs:2.0.3:*:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>2.0.4
cpe:2.3:a:otrs:otrs:2.0.4:*:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>2.0.5
cpe:2.3:a:otrs:otrs:2.0.5:*:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>2.1.0
cpe:2.3:a:otrs:otrs:2.1.0:beta1:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>2.1.0
cpe:2.3:a:otrs:otrs:2.1.0:beta2:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>2.1.1
cpe:2.3:a:otrs:otrs:2.1.1:*:*:*:*:*:*:*
Weaknesses
CWE IDTypeSource
CWE-264Primarynvd@nist.gov
CWE ID: CWE-264
Type: Primary
Source: nvd@nist.gov
Evaluator Description
Evaluator Impact

Evaluator Solution

Vendor Statements
References
HyperlinkSourceResource
http://bugs.otrs.org/show_bug.cgi?id=4105cve@mitre.org
N/A
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807cve@mitre.org
Exploit
Patch
http://bugs.otrs.org/show_bug.cgi?id=4105af854a3a-2127-422b-91ae-364da2661108
N/A
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807af854a3a-2127-422b-91ae-364da2661108
Exploit
Patch
Hyperlink: http://bugs.otrs.org/show_bug.cgi?id=4105
Source: cve@mitre.org
Resource: N/A
Hyperlink: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807
Source: cve@mitre.org
Resource:
Exploit
Patch
Hyperlink: http://bugs.otrs.org/show_bug.cgi?id=4105
Source: af854a3a-2127-422b-91ae-364da2661108
Resource: N/A
Hyperlink: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807
Source: af854a3a-2127-422b-91ae-364da2661108
Resource:
Exploit
Patch

Change History

0
Information is not available yet

Similar CVEs

2Records found
CVE-2010-4760
Matching Score-8
Assigner-MITRE Corporation
ShareView Details
Matching Score-8
Assigner-MITRE Corporation
CVSS Score-3.5||LOW
EPSS-0.18% / 39.42%
||
7 Day CHG~0.00%
Published-18 Mar, 2011 | 16:00
Updated-11 Apr, 2025 | 00:51
Rejected-Not Available
Known To Be Used In Ransomware Campaigns?-Not Available
KEV Added-Not Available
KEV Action Due Date-Not Available

Open Ticket Request System (OTRS) before 3.0.0-beta6 adds email-notification-ext articles to tickets during processing of event-based notifications, which allows remote authenticated users to obtain potentially sensitive information by reading a ticket.

Action-Not Available
Vendor-n/aOTRS AG
Product-otrsn/a
CWE ID-CWE-200
Exposure of Sensitive Information to an Unauthorized Actor
CVE-2022-0474
Matching Score-8
Assigner-OTRS AG
ShareView Details
Matching Score-8
Assigner-OTRS AG
CVSS Score-2.4||LOW
EPSS-0.21% / 43.44%
||
7 Day CHG~0.00%
Published-07 Feb, 2022 | 10:25
Updated-16 Sep, 2024 | 22:14
Rejected-Not Available
Known To Be Used In Ransomware Campaigns?-Not Available
KEV Added-Not Available
KEV Action Due Date-Not Available
Disclosure of mail addresses

Full list of recipients from customer users in a contact field could be disclosed in notification emails event when the notification is set to be sent to each recipient individually. This issue affects: OTRS AG OTRSCustomContactFields 8.0.x version: 8.0.11 and prior versions.

Action-Not Available
Vendor-OTRS AG
Product-custom_contact_fieldsOTRSCustomContactFields
CWE ID-CWE-200
Exposure of Sensitive Information to an Unauthorized Actor
Details not found