Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Open Ticket Request System (OTRS) before 2.2.7 sends e-mail containing a Bcc header field that lists the Blind Carbon Copy recipients, which allows remote attackers to obtain potentially sensitive e-mail address information by reading this field.

An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.

Full list of recipients from customer users in a contact field could be disclosed in notification emails event when the notification is set to be sent to each recipient individually. This issue affects: OTRS AG OTRSCustomContactFields 8.0.x version: 8.0.11 and prior versions.

Agents are able to list appointments in the calendars without required permissions. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.

Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

Article template contents with sensitive data could be accessed from agents without permissions.

A reply to a forwarded email article by a 3rd party could unintensionally expose the email content to the ticket customer under certain circumstances.

When Secure::DisableBanner system configuration has been disabled and agent shares his calendar via public URL, received ICS file contains OTRS release number.

In the login screens (in agent and customer interface), Username and Password fields use autocomplete, which might be considered as security issue. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.

Improper Input Validation vulnerability in the upload functionality for user avatars allows functionality misuse due to missing check of filetypes. This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023 through 2023.1.1.

Agents are able to see linked FAQ articles without permissions (defined in FAQ Category). This issue affects: FAQ version 6.0.29 and prior versions, OTRS version 7.0.24 and prior versions.

Agents are able to see and link Config Items without permissions, which are defined in General Catalog. This issue affects: OTRS AG OTRSCIsInCustomerFrontend 7.0.x version 7.0.14 and prior versions.

Agents are able to see linked Config Items without permissions, which are defined in General Catalog. This issue affects: OTRSCIsInCustomerFrontend 7.0.15 and prior versions, ITSMConfigurationManagement 7.0.24 and prior versions

There is a XSS vulnerability in the ticket overview screens. It's possible to collect various information by having an e-mail shown in the overview screen. Attack can be performed by sending specially crafted e-mail to the system and it doesn't require any user intraction. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.26 and prior versions.

The AgentTicketForward feature in Open Ticket Request System (OTRS) before 2.4.7 does not properly remove inline images from HTML e-mail messages, which allows remote attackers to obtain potentially sensitive image information in opportunistic circumstances by reading a forwarded message in a standard e-mail client.

Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.

In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.

An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.

Open Ticket Request System (OTRS) 4.0.x before 4.0.28, 5.0.x before 5.0.26, and 6.0.x before 6.0.3, when cookie support is disabled, might allow remote attackers to hijack web sessions and consequently gain privileges via a crafted email.

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

Accounted time is shown in the Ticket Detail View (External Interface), even if ExternalFrontend::TicketDetailView###AccountedTimeDisplay is disabled.

The loading of external images is not blocked, even if configured, if the attacker uses protocol-relative URL in the payload. This can be used to retreive the IP of the user.This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions.

Malicious attacker is able to find out valid user logins by using the "lost password" feature. This issue affects: OTRS AG ((OTRS)) Community Edition version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions.

Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.27 and prior versions; 8.0.x version 8.0.14 and prior versions.

Attacker is able to determine if the provided username exists (and it's valid) using Request New Password feature, based on the response time.

Open Ticket Request System (OTRS) before 3.0.0-beta6 adds email-notification-ext articles to tickets during processing of event-based notifications, which allows remote authenticated users to obtain potentially sensitive information by reading a ticket.

An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.

Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

IBM API Connect 5.0.0.0 through 5.0.8.3 could allow a remote attacker to obtain sensitive information, caused by the failure to properly enable HTTP Strict Transport Security. An attacker could exploit this vulnerability to obtain sensitive information using man in the middle techniques. IBM X-Force ID: 142650.

ImageIO in Apple Safari before 4.0.5 and iTunes before 9.1 on Windows does not ensure that memory access is associated with initialized memory, which allows remote attackers to obtain potentially sensitive information from process memory via a crafted BMP image.

The Nokia client in IBM Lotus Notes Traveler before 8.5.0.2 does not properly handle multiple outgoing e-mail messages between sync operations, which might allow remote attackers to read communications intended for other recipients by examining appended messages.

UnsafeAccessor (UA) is a bridge to access jdk.internal.misc.Unsafe & sun.misc.Unsafe. Normally, if UA is loaded as a named module, the internal data of UA is protected by JVM and others can only access UA via UA's standard API. The main application can set up `SecurityCheck.AccessLimiter` for UA to limit access to UA. Starting with version 1.4.0 and prior to version 1.7.0, when `SecurityCheck.AccessLimiter` is set up, untrusted code can access UA without limitation, even when UA is loaded as a named module. This issue does not affect those for whom `SecurityCheck.AccessLimiter` is not set up. Version 1.7.0 contains a patch.

Microsoft Server Message Block 1.0 (SMBv1) allows an information disclosure vulnerability in the way that Microsoft Windows Server 2008 SP2 and R2 SP1, Windows 7 SP1, Windows 8.1, Windows Server 2012 Gold and R2, Windows RT 8.1, Windows 10 Gold, 1511, 1607, and 1703, and Windows Server 2016 handles certain requests, aka "Windows SMB Information Disclosure Vulnerability". This CVE ID is unique from CVE-2017-0267, CVE-2017-0270, CVE-2017-0271, CVE-2017-0274, CVE-2017-0275, and CVE-2017-0276.

An issue was discovered in 42Gears SureMDM before 2018-11-27, related to CORS settings. Cross-origin access is possible.

The escapeStrForLike method in TYPO3 4.2.x before 4.2.16, 4.3.x before 4.3.9, and 4.4.x before 4.4.5 does not properly escape input when the MySQL database is set to sql_mode NO_BACKSLASH_ESCAPES, which allows remote attackers to obtain sensitive information via wildcard characters in a LIKE query.

IBM Security Guardium Big Data Intelligence (SonarG) 3.1 stores sensitive information in URL parameters. This may lead to information disclosure if unauthorized parties have access to the URLs via server logs, referrer header or browser history. IBM X-Force ID: 137767.

The generate-id XPath function in libxslt in Apple iOS 4.3.x before 4.3.2 allows remote attackers to obtain potentially sensitive information about heap memory addresses via a crafted web site. NOTE: this may overlap CVE-2011-1202.

Plaintext of decrypted emails can leak through by user submitting an embedded form by pressing enter key within a text input field. This vulnerability affects Thunderbird < 52.9.

Apple Safari before 5.0.6 provides AutoFill information to scripts that execute before HTML form submission, which allows remote attackers to obtain Address Book information via a crafted form, as demonstrated by a form that includes non-visible fields.

ImageIO in Apple Safari before 4.0.5 and iTunes before 9.1 on Windows does not ensure that memory access is associated with initialized memory, which allows remote attackers to obtain potentially sensitive information from process memory via a crafted TIFF image.

Apache CouchDB 0.8.0 through 0.10.1 allows remote attackers to obtain sensitive information by measuring the completion time of operations that verify (1) hashes or (2) passwords.

The Yahoo! Japan Yahoo! Browser application 1.2.0 and earlier for Android does not properly implement the WebView class, which allows remote attackers to obtain sensitive information via a crafted application.

A vulnerability has been found in code-projects Movie Ticketing System 1.0. Impacted is an unknown function of the file /db/moviedb.sql of the component SQL Database Backup File Handler. Such manipulation leads to information disclosure. The attack can be launched remotely. The exploit has been disclosed to the public and may be used.