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Vulnerability Details :

CVE-2021-31160

Summary

Assigner-mitre

Assigner Org ID-8254265b-2729-46b6-b9e3-3dfca2d5bfca

Published At-29 Jun, 2021 | 13:10

Updated At-30 May, 2025 | 16:01

Zoho ManageEngine ServiceDesk Plus MSP before 10521 allows an attacker to access internal data.

EPSS History

Score

Latest Score

N/A

Percentile

Latest Percentile

N/A

▼Common Vulnerabilities and Exposures (CVE)

cve.org

Assigner:mitre

Assigner Org ID:8254265b-2729-46b6-b9e3-3dfca2d5bfca

Published At:29 Jun, 2021 | 13:10

Updated At:30 May, 2025 | 16:01

▼CVE Numbering Authority (CNA)

Zoho ManageEngine ServiceDesk Plus MSP before 10521 allows an attacker to access internal data.

Affected Products

Vendor

n/a

Product

n/a

Versions

Affected

Problem Types

Type	CWE ID	Description
text	N/A	n/a

Type: text

CWE ID: N/A

Description: n/a

References

Hyperlink	Resource
https://www.manageengine.com/products/service-desk-msp/readme.html#10521	N/A
https://excellium-services.com/cert-xlm-advisory/cve-2021-31160/	N/A
https://cds.thalesgroup.com/en/tcs-cert/CVE-2021-31160	N/A

Hyperlink: https://www.manageengine.com/products/service-desk-msp/readme.html#10521

Resource: N/A

Hyperlink: https://excellium-services.com/cert-xlm-advisory/cve-2021-31160/

Resource: N/A

Hyperlink: https://cds.thalesgroup.com/en/tcs-cert/CVE-2021-31160

Resource: N/A

▼Authorized Data Publishers (ADP)

CVE Program Container

References

Hyperlink	Resource
https://www.manageengine.com/products/service-desk-msp/readme.html#10521	x_refsource_CONFIRM x_transferred
https://excellium-services.com/cert-xlm-advisory/cve-2021-31160/	x_refsource_MISC x_transferred

Hyperlink: https://www.manageengine.com/products/service-desk-msp/readme.html#10521

Resource:

x_refsource_CONFIRM

x_transferred

Hyperlink: https://excellium-services.com/cert-xlm-advisory/cve-2021-31160/

Resource:

x_refsource_MISC

x_transferred

▼National Vulnerability Database (NVD)

nvd.nist.gov

Source:cve@mitre.org

Published At:29 Jun, 2021 | 14:15

Updated At:30 May, 2025 | 16:15

Zoho ManageEngine ServiceDesk Plus MSP before 10521 allows an attacker to access internal data.

Date Added	Due Date	Vulnerability Name	Required Action
	N/A

Metrics

Type	Version	Base score	Base severity	Vector
Primary	3.1	7.5	HIGH	CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
Primary	2.0	5.0	MEDIUM	AV:N/AC:L/Au:N/C:P/I:N/A:N

Type: Primary

Version: 3.1

Base score: 7.5

Base severity: HIGH

Vector:

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Type: Primary

Version: 2.0

Base score: 5.0

Base severity: MEDIUM

Vector:

AV:N/AC:L/Au:N/C:P/I:N/A:N

CPE Matches

Zoho Corporation Pvt. Ltd.

>>manageengine_servicedesk_plus>>10.5

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:10.5:-:*:*:*:*:*:*

Zoho Corporation Pvt. Ltd.

>>manageengine_servicedesk_plus_msp>>Versions before 10.5(exclusive)

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:*:*:*:*:*:*:*:*

Zoho Corporation Pvt. Ltd.

>>manageengine_servicedesk_plus_msp>>10.5

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10500:*:*:*:*:*:*

Zoho Corporation Pvt. Ltd.

>>manageengine_servicedesk_plus_msp>>10.5

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10501:*:*:*:*:*:*

Zoho Corporation Pvt. Ltd.

>>manageengine_servicedesk_plus_msp>>10.5

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10502:*:*:*:*:*:*

Zoho Corporation Pvt. Ltd.

>>manageengine_servicedesk_plus_msp>>10.5

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10503:*:*:*:*:*:*

Zoho Corporation Pvt. Ltd.

>>manageengine_servicedesk_plus_msp>>10.5

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10504:*:*:*:*:*:*

Zoho Corporation Pvt. Ltd.

>>manageengine_servicedesk_plus_msp>>10.5

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10505:*:*:*:*:*:*

Zoho Corporation Pvt. Ltd.

>>manageengine_servicedesk_plus_msp>>10.5

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10506:*:*:*:*:*:*

Zoho Corporation Pvt. Ltd.

>>manageengine_servicedesk_plus_msp>>10.5

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10507:*:*:*:*:*:*

Zoho Corporation Pvt. Ltd.

>>manageengine_servicedesk_plus_msp>>10.5

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10508:*:*:*:*:*:*

Zoho Corporation Pvt. Ltd.

>>manageengine_servicedesk_plus_msp>>10.5

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10509:*:*:*:*:*:*

Zoho Corporation Pvt. Ltd.

>>manageengine_servicedesk_plus_msp>>10.5

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10510:*:*:*:*:*:*

Zoho Corporation Pvt. Ltd.

>>manageengine_servicedesk_plus_msp>>10.5

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10511:*:*:*:*:*:*

Zoho Corporation Pvt. Ltd.

>>manageengine_servicedesk_plus_msp>>10.5

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10512:*:*:*:*:*:*

Zoho Corporation Pvt. Ltd.

>>manageengine_servicedesk_plus_msp>>10.5

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10513:*:*:*:*:*:*

Zoho Corporation Pvt. Ltd.

>>manageengine_servicedesk_plus_msp>>10.5

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10514:*:*:*:*:*:*

Zoho Corporation Pvt. Ltd.

>>manageengine_servicedesk_plus_msp>>10.5

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10515:*:*:*:*:*:*

Zoho Corporation Pvt. Ltd.

>>manageengine_servicedesk_plus_msp>>10.5

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10516:*:*:*:*:*:*

Zoho Corporation Pvt. Ltd.

>>manageengine_servicedesk_plus_msp>>10.5

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10517:*:*:*:*:*:*

Zoho Corporation Pvt. Ltd.

>>manageengine_servicedesk_plus_msp>>10.5

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10518:*:*:*:*:*:*

Zoho Corporation Pvt. Ltd.

>>manageengine_servicedesk_plus_msp>>10.5

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10519:*:*:*:*:*:*

Zoho Corporation Pvt. Ltd.

>>manageengine_servicedesk_plus_msp>>10.5

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10520:*:*:*:*:*:*

Weaknesses

CWE ID	Type	Source
NVD-CWE-noinfo	Primary	nvd@nist.gov

CWE ID: NVD-CWE-noinfo

Type: Primary

Source: nvd@nist.gov

References

Hyperlink	Source	Resource
https://cds.thalesgroup.com/en/tcs-cert/CVE-2021-31160	cve@mitre.org	N/A
https://excellium-services.com/cert-xlm-advisory/cve-2021-31160/	cve@mitre.org	Broken Link
https://www.manageengine.com/products/service-desk-msp/readme.html#10521	cve@mitre.org	Release Notes Vendor Advisory
https://excellium-services.com/cert-xlm-advisory/cve-2021-31160/	af854a3a-2127-422b-91ae-364da2661108	Broken Link
https://www.manageengine.com/products/service-desk-msp/readme.html#10521	af854a3a-2127-422b-91ae-364da2661108	Release Notes Vendor Advisory

Hyperlink: https://cds.thalesgroup.com/en/tcs-cert/CVE-2021-31160

Source: cve@mitre.org

Resource: N/A

Hyperlink: https://excellium-services.com/cert-xlm-advisory/cve-2021-31160/

Source: cve@mitre.org

Resource:

Broken Link

Hyperlink: https://www.manageengine.com/products/service-desk-msp/readme.html#10521

Source: cve@mitre.org

Resource:

Release Notes

Vendor Advisory

Hyperlink: https://excellium-services.com/cert-xlm-advisory/cve-2021-31160/

Source: af854a3a-2127-422b-91ae-364da2661108

Resource:

Broken Link

Hyperlink: https://www.manageengine.com/products/service-desk-msp/readme.html#10521

Source: af854a3a-2127-422b-91ae-364da2661108

Resource:

Release Notes

Vendor Advisory

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Incorrect Access Control in FailOverHelperServlet in Zoho ManageEngine Netflow Analyzer before build 123137, Network Configuration Manager before build 123128, OpManager before build 123148, OpUtils before build 123161, and Firewall Analyzer before build 123147 allows attackers to read certain files on the web server without login by sending a specially crafted request to the server with the operation=copyfile&fileName= substring.

Vendor-n/a Zoho Corporation Pvt. Ltd.

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CWE ID-CWE-200

Exposure of Sensitive Information to an Unauthorized Actor

CVE-2021-31160

Credits

Vendors

Products

Metrics (CVSS)

Weaknesses

Attack Patterns

Solution/Workaround

References

EPSS History

Score

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Stakeholder-Specific Vulnerability Categorization (SSVC)

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Replaced By

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CISA Catalog

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Change History

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