Agents are able to list appointments in the calendars without required permissions. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

Article template contents with sensitive data could be accessed from agents without permissions.

A reply to a forwarded email article by a 3rd party could unintensionally expose the email content to the ticket customer under certain circumstances.

Attacker is able to determine if the provided username exists (and it's valid) using Request New Password feature, based on the response time.

Full list of recipients from customer users in a contact field could be disclosed in notification emails event when the notification is set to be sent to each recipient individually. This issue affects: OTRS AG OTRSCustomContactFields 8.0.x version: 8.0.11 and prior versions.

Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

BCC recipients in mails sent from OTRS are visible in article detail on external interface. This issue affects OTRS: 8.0.3 and prior versions, 7.0.17 and prior versions.

The loading of external images is not blocked, even if configured, if the attacker uses protocol-relative URL in the payload. This can be used to retreive the IP of the user.This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

Malicious attacker is able to find out valid user logins by using the "lost password" feature. This issue affects: OTRS AG ((OTRS)) Community Edition version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions.

The (1) AgentInterface and (2) CustomerInterface components in Open Ticket Request System (OTRS) before 3.0.6 place cleartext credentials into the session data in the database, which makes it easier for context-dependent attackers to obtain sensitive information by reading the _UserLogin and _UserPW fields.

The S/MIME feature in Open Ticket Request System (OTRS) before 2.3.4 does not configure the RANDFILE and HOME environment variables for OpenSSL, which might make it easier for remote attackers to decrypt e-mail messages that had lower than intended entropy available for cryptographic operations, related to inability to write to the seeding file.

Agents are able to see linked FAQ articles without permissions (defined in FAQ Category). This issue affects: FAQ version 6.0.29 and prior versions, OTRS version 7.0.24 and prior versions.

Agents are able to see and link Config Items without permissions, which are defined in General Catalog. This issue affects: OTRS AG OTRSCIsInCustomerFrontend 7.0.x version 7.0.14 and prior versions.

The S/MIME feature in Open Ticket Request System (OTRS) before 2.2.5, and 2.3.x before 2.3.0-beta1, does not properly configure the RANDFILE environment variable for OpenSSL, which might make it easier for remote attackers to decrypt e-mail messages that had lower than intended entropy available for cryptographic operations, related to inability to write to the seeding file.

A vulnerability in the External Interface of OTRS allows conclusions to be drawn about the existence of user accounts through different HTTP response codes and messages. This enables an attacker to systematically identify valid email addresses. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * OTRS 2025.X

Improper Input Validation vulnerability in the upload functionality for user avatars allows functionality misuse due to missing check of filetypes. This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023 through 2023.1.1.

In the login screens (in agent and customer interface), Username and Password fields use autocomplete, which might be considered as security issue. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

It's possible to craft Lost Password requests with wildcards in the Token value, which allows attacker to retrieve valid Token(s), generated by users which already requested new passwords. This issue affects: ((OTRS)) Community Edition 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.

Agents are able to see linked Config Items without permissions, which are defined in General Catalog. This issue affects: OTRSCIsInCustomerFrontend 7.0.15 and prior versions, ITSMConfigurationManagement 7.0.24 and prior versions

Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions.

Open Ticket Request System (OTRS) before 3.0.0-beta6 adds email-notification-ext articles to tickets during processing of event-based notifications, which allows remote authenticated users to obtain potentially sensitive information by reading a ticket.

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.

Open Ticket Request System (OTRS) before 2.2.7 sends e-mail containing a Bcc header field that lists the Blind Carbon Copy recipients, which allows remote attackers to obtain potentially sensitive e-mail address information by reading this field.

An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.

An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.

An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.

When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.

Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

Accounted time is shown in the Ticket Detail View (External Interface), even if ExternalFrontend::TicketDetailView###AccountedTimeDisplay is disabled.

Open Ticket Request System (OTRS) 4.0.x before 4.0.28, 5.0.x before 5.0.26, and 6.0.x before 6.0.3, when cookie support is disabled, might allow remote attackers to hijack web sessions and consequently gain privileges via a crafted email.

Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.27 and prior versions; 8.0.x version 8.0.14 and prior versions.

The web portal interface in Citrix Access Gateway (aka Citrix Advanced Access Control) before Advanced Edition 4.5 HF1 places a session ID in the URL, which allows context-dependent attackers to hijack sessions by reading "residual information", including the a referer log, browser history, or browser cache.

A Disclosure of Sensitive Information vulnerability in HPE SiteScope version v11.2x, v11.3x was found.

Certain NETGEAR devices are affected by disclosure of sensitive information. This affects EAX80 before 1.0.1.62, EX7000 before 1.0.1.104, R6120 before 1.0.0.76, R6220 before 1.1.0.110, R6230 before 1.1.0.110, R6260 before 1.1.0.78, R6850 before 1.1.0.78, R6350 before 1.1.0.78, R6330 before 1.1.0.78, R6800 before 1.2.0.76, R6900v2 before 1.2.0.76, R6700v2 before 1.2.0.76, R7000 before 1.0.11.116, R6900P before 1.3.3.140, R7000P before 1.3.3.140, R7200 before 1.2.0.76, R7350 before 1.2.0.76, R7400 before 1.2.0.76, R7450 before 1.2.0.76, AC2100 before 1.2.0.76, AC2400 before 1.2.0.76, AC2600 before 1.2.0.76, R7900 before 1.0.4.38, R7960P before 1.4.1.66, R8000 before 1.0.4.68, R7900P before 1.4.1.66, R8000P before 1.4.1.66, RAX15 before 1.0.2.82, RAX20 before 1.0.2.82, RAX200 before 1.0.3.106, RAX45 before 1.0.2.72, RAX50 before 1.0.2.72, RAX75 before 1.0.3.106, and RAX80 before 1.0.3.106.

CA Identity Manager r12.6 to r12.6 SP8, 14.0, and 14.1 allows remote attackers to potentially identify passwords of locked accounts through an exhaustive search.

IBM Flex System Manager (FSM) 1.1 through 1.3 before 1.3.2.0 allows remote attackers to enumerate user accounts via unspecified vectors.

Certain NETGEAR devices are affected by disclosure of sensitive information. This affects R7000 before 1.0.11.110, R7900 before 1.0.4.30, R8000 before 1.0.4.62, RS400 before 1.5.1.80, R6400v2 before 1.0.4.102, R7000P before 1.3.2.126, R6700v3 before 1.0.4.102, and R6900P before 1.3.2.126.

The Comcast firmware on Cisco DPC3939 (firmware version dpc3939-P20-18-v303r20421746-170221a-CMCST) devices allows remote attackers to compute password-of-the-day values via unspecified vectors.

The Comcast firmware on Cisco DPC3939 (firmware version dpc3939-P20-18-v303r20421733-160420a-CMCST); Cisco DPC3939 (firmware version dpc3939-P20-18-v303r20421746-170221a-CMCST); Cisco DPC3939B (firmware version dpc3939b-v303r204217-150321a-CMCST); Cisco DPC3941T (firmware version DPC3941_2.5s3_PROD_sey); and Arris TG1682G (eMTA&DOCSIS version 10.0.132.SIP.PC20.CT, software version TG1682_2.2p7s2_PROD_sey) devices does not include the HTTPOnly flag in a Set-Cookie header for administration applications, which makes it easier for remote attackers to obtain potentially sensitive information via script access to cookies.

Microsoft SQL Server Analysis Services in Microsoft SQL Server 2012, Microsoft SQL Server 2014, and Microsoft SQL Server 2016 allows an information disclosure vulnerability when it improperly enforces permissions, aka "Microsoft SQL Server Analysis Services Information Disclosure Vulnerability".

The login function in Softaculous Webuzo before 2.1.4 provides different error messages for invalid authentication attempts depending on whether the user account exists, which allows remote attackers to enumerate usernames via a series of requests.

The Comcast firmware on Cisco DPC3939 (firmware version dpc3939-P20-18-v303r20421733-160420a-CMCST) and DPC3939 (firmware version dpc3939-P20-18-v303r20421746-170221a-CMCST) devices allows remote attackers to discover a CM MAC address by sniffing Wi-Fi traffic and performing simple arithmetic calculations.

The Comcast firmware on Cisco DPC3939 (firmware version dpc3939-P20-18-v303r20421733-160420a-CMCST); Cisco DPC3939 (firmware version dpc3939-P20-18-v303r20421746-170221a-CMCST); Cisco DPC3939B (firmware version dpc3939b-v303r204217-150321a-CMCST); Cisco DPC3941T (firmware version DPC3941_2.5s3_PROD_sey); and Arris TG1682G (eMTA&DOCSIS version 10.0.132.SIP.PC20.CT, software version TG1682_2.2p7s2_PROD_sey) devices does not set the secure flag for cookies in an https session to an administration application, which makes it easier for remote attackers to capture these cookies by intercepting their transmission within an http session.