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Vulnerability Details :

CVE-2023-5421

Summary
Assigner-OTRS
Assigner Org ID-2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8
Published At-16 Oct, 2023 | 08:10
Updated At-16 Sep, 2024 | 16:55
Rejected At-
Credits

Possible XSS execution in customer information

An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

Vendors
-
Not available
Products
-
Metrics (CVSS)
VersionBase scoreBase severityVector
Weaknesses
Attack Patterns
Solution/Workaround
References
HyperlinkResource Type
EPSS History
Score
Latest Score
-
N/A
No data available for selected date range
Percentile
Latest Percentile
-
N/A
No data available for selected date range
Stakeholder-Specific Vulnerability Categorization (SSVC)
▼Common Vulnerabilities and Exposures (CVE)
cve.org
Assigner:OTRS
Assigner Org ID:2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8
Published At:16 Oct, 2023 | 08:10
Updated At:16 Sep, 2024 | 16:55
Rejected At:
▼CVE Numbering Authority (CNA)
Possible XSS execution in customer information

An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

Affected Products
Vendor
OTRS AGOTRS AG
Product
OTRS
Modules
  • Agent Interface
Default Status
affected
Versions
Affected
  • From 7.0.x before 7.0.47 (Patch)
  • From 8.0.x before 8.0.37 (Patch)
Vendor
OTRS AGOTRS AG
Product
((OTRS)) Community Edition
Modules
  • Agent Interface
Default Status
affected
Versions
Affected
  • From 6.0.x through 6.0.34 (All)
Problem Types
TypeCWE IDDescription
CWECWE-20CWE-20 Improper Input Validation
Type: CWE
CWE ID: CWE-20
Description: CWE-20 Improper Input Validation
Metrics
VersionBase scoreBase severityVector
3.13.5LOW
CVSS:3.1/AV:A/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N
Version: 3.1
Base score: 3.5
Base severity: LOW
Vector:
CVSS:3.1/AV:A/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N
Metrics Other Info
Impacts
CAPEC IDDescription
CAPEC-63CAPEC-63 Cross-Site Scripting (XSS)
CAPEC ID: CAPEC-63
Description: CAPEC-63 Cross-Site Scripting (XSS)
Solutions

Update to OTRS 7.0.47 or OTRS 8.0.37.

Configurations
Workarounds

Switch AdminCustomerUser::UseAutoComplete off

Exploits
Credits
finder
Special thanks to Tim Püttmanns for reporting these vulnerability.
Timeline
EventDate
Replaced By
Rejected Reason
References
HyperlinkResource
https://otrs.com/release-notes/otrs-security-advisory-2023-09/
N/A
Hyperlink: https://otrs.com/release-notes/otrs-security-advisory-2023-09/
Resource: N/A
▼Authorized Data Publishers (ADP)
1. CVE Program Container
Affected Products
Metrics
VersionBase scoreBase severityVector
Metrics Other Info
Impacts
CAPEC IDDescription
Solutions
Configurations
Workarounds
Exploits
Credits
Timeline
EventDate
Replaced By
Rejected Reason
References
HyperlinkResource
https://otrs.com/release-notes/otrs-security-advisory-2023-09/
x_transferred
Hyperlink: https://otrs.com/release-notes/otrs-security-advisory-2023-09/
Resource:
x_transferred
2. CISA ADP Vulnrichment
Affected Products
Metrics
VersionBase scoreBase severityVector
Metrics Other Info
Impacts
CAPEC IDDescription
Solutions
Configurations
Workarounds
Exploits
Credits
Timeline
EventDate
Replaced By
Rejected Reason
References
HyperlinkResource
Information is not available yet
▼National Vulnerability Database (NVD)
nvd.nist.gov
Source:security@otrs.com
Published At:16 Oct, 2023 | 09:15
Updated At:19 Oct, 2023 | 20:19

An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

CISA Catalog
Date AddedDue DateVulnerability NameRequired Action
N/A
Date Added: N/A
Due Date: N/A
Vulnerability Name: N/A
Required Action: N/A
Metrics
TypeVersionBase scoreBase severityVector
Primary3.15.5MEDIUM
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:C/C:L/I:L/A:N
Secondary3.13.5LOW
CVSS:3.1/AV:A/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N
Type: Primary
Version: 3.1
Base score: 5.5
Base severity: MEDIUM
Vector:
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:C/C:L/I:L/A:N
Type: Secondary
Version: 3.1
Base score: 3.5
Base severity: LOW
Vector:
CVSS:3.1/AV:A/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N
CPE Matches
OTRS AG
otrs
>>otrs>>Versions from 6.0.0(inclusive) to 6.0.34(inclusive)
cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*
OTRS AG
otrs
>>otrs>>Versions from 7.0.0(inclusive) to 7.0.47(exclusive)
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
OTRS AG
otrs
>>otrs>>Versions from 8.0.0(inclusive) to 8.0.37(exclusive)
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
Weaknesses
CWE IDTypeSource
CWE-79Primarynvd@nist.gov
CWE-20Secondarysecurity@otrs.com
CWE ID: CWE-79
Type: Primary
Source: nvd@nist.gov
CWE ID: CWE-20
Type: Secondary
Source: security@otrs.com
Evaluator Description
Evaluator Impact

Evaluator Solution

Vendor Statements
References
HyperlinkSourceResource
https://otrs.com/release-notes/otrs-security-advisory-2023-09/security@otrs.com
Vendor Advisory
Hyperlink: https://otrs.com/release-notes/otrs-security-advisory-2023-09/
Source: security@otrs.com
Resource:
Vendor Advisory

Change History

0
Information is not available yet

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