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Vulnerability Details :

CVE-2024-6540

Summary
Assigner-OTRS
Assigner Org ID-2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8
Published At-15 Jul, 2024 | 07:13
Updated At-01 Aug, 2024 | 21:41
Rejected At-
Credits

Information exlosure in external interface

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

Vendors
-
Not available
Products
-
Metrics (CVSS)
VersionBase scoreBase severityVector
Weaknesses
Attack Patterns
Solution/Workaround
References
HyperlinkResource Type
EPSS History
Score
Latest Score
-
N/A
No data available for selected date range
Percentile
Latest Percentile
-
N/A
No data available for selected date range
Stakeholder-Specific Vulnerability Categorization (SSVC)
▼Common Vulnerabilities and Exposures (CVE)
cve.org
Assigner:OTRS
Assigner Org ID:2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8
Published At:15 Jul, 2024 | 07:13
Updated At:01 Aug, 2024 | 21:41
Rejected At:
▼CVE Numbering Authority (CNA)
Information exlosure in external interface

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

Affected Products
Vendor
OTRS AGOTRS AG
Product
OTRS
Modules
  • External interface
Default Status
unaffected
Versions
Affected
  • 8.0.x
  • 2023.x
  • From 2024.x through 2024.4.x (Patch)
Problem Types
TypeCWE IDDescription
CWECWE-790CWE-790 Improper Filtering of Special Elements
Type: CWE
CWE ID: CWE-790
Description: CWE-790 Improper Filtering of Special Elements
Metrics
VersionBase scoreBase severityVector
3.15.7MEDIUM
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
Version: 3.1
Base score: 5.7
Base severity: MEDIUM
Vector:
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
Metrics Other Info
Impacts
CAPEC IDDescription
CAPEC-54CAPEC-54 Query System for Information
CAPEC ID: CAPEC-54
Description: CAPEC-54 Query System for Information
Solutions

Update to OTRS 2024.5.2

Configurations
Workarounds

Have TicketSearchLegacyEngine enabled

Exploits
Credits
Timeline
EventDate
Replaced By
Rejected Reason
References
HyperlinkResource
https://otrs.com/release-notes/otrs-security-advisory-2024-07/
N/A
Hyperlink: https://otrs.com/release-notes/otrs-security-advisory-2024-07/
Resource: N/A
▼Authorized Data Publishers (ADP)
1. CISA ADP Vulnrichment
Affected Products
Metrics
VersionBase scoreBase severityVector
Metrics Other Info
Impacts
CAPEC IDDescription
Solutions
Configurations
Workarounds
Exploits
Credits
Timeline
EventDate
Replaced By
Rejected Reason
References
HyperlinkResource
2. CVE Program Container
Affected Products
Metrics
VersionBase scoreBase severityVector
Metrics Other Info
Impacts
CAPEC IDDescription
Solutions
Configurations
Workarounds
Exploits
Credits
Timeline
EventDate
Replaced By
Rejected Reason
References
HyperlinkResource
https://otrs.com/release-notes/otrs-security-advisory-2024-07/
x_transferred
Hyperlink: https://otrs.com/release-notes/otrs-security-advisory-2024-07/
Resource:
x_transferred
Information is not available yet
▼National Vulnerability Database (NVD)
nvd.nist.gov
Source:security@otrs.com
Published At:15 Jul, 2024 | 08:15
Updated At:15 Jul, 2024 | 13:00

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

CISA Catalog
Date AddedDue DateVulnerability NameRequired Action
N/A
Date Added: N/A
Due Date: N/A
Vulnerability Name: N/A
Required Action: N/A
Metrics
TypeVersionBase scoreBase severityVector
Secondary3.15.7MEDIUM
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
Type: Secondary
Version: 3.1
Base score: 5.7
Base severity: MEDIUM
Vector:
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
CPE Matches
Weaknesses
CWE IDTypeSource
CWE-790Secondarysecurity@otrs.com
CWE ID: CWE-790
Type: Secondary
Source: security@otrs.com
Evaluator Description
Evaluator Impact

Evaluator Solution

Vendor Statements
References
HyperlinkSourceResource
https://otrs.com/release-notes/otrs-security-advisory-2024-07/security@otrs.com
N/A
Hyperlink: https://otrs.com/release-notes/otrs-security-advisory-2024-07/
Source: security@otrs.com
Resource: N/A

Change History

0
Information is not available yet

Similar CVEs

3Records found
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Matching Score-8
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ShareView Details
Matching Score-8
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EPSS-0.32% / 54.72%
||
7 Day CHG~0.00%
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Information exposure in PDF export

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

Action-Not Available
Vendor-OTRS AG
Product-otrsOTRS
CWE ID-CWE-200
Exposure of Sensitive Information to an Unauthorized Actor
CVE-2024-43443
Matching Score-6
Assigner-OTRS AG
ShareView Details
Matching Score-6
Assigner-OTRS AG
CVSS Score-4.9||MEDIUM
EPSS-0.16% / 37.56%
||
7 Day CHG~0.00%
Published-26 Aug, 2024 | 08:42
Updated-26 Aug, 2024 | 14:55
Rejected-Not Available
Known To Be Used In Ransomware Campaigns?-Not Available
KEV Added-Not Available
KEV Action Due Date-Not Available
Stored XSS in process management

Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in Process Management modules of OTRS and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the Process Management targeting other admins. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Action-Not Available
Vendor-OTRS AG
Product-((OTRS)) Community EditionOTRS
CWE ID-CWE-790
Improper Filtering of Special Elements
CVE-2024-43442
Matching Score-6
Assigner-OTRS AG
ShareView Details
Matching Score-6
Assigner-OTRS AG
CVSS Score-4.9||MEDIUM
EPSS-0.05% / 16.27%
||
7 Day CHG~0.00%
Published-26 Aug, 2024 | 08:42
Updated-26 Aug, 2024 | 16:35
Rejected-Not Available
Known To Be Used In Ransomware Campaigns?-Not Available
KEV Added-Not Available
KEV Action Due Date-Not Available
Stored XSS in System Configuration

Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in  OTRS (System Configuration modules) and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the System Configuration targeting other admins. This issue affects:  * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Action-Not Available
Vendor-OTRS AG
Product-((OTRS)) Community EditionOTRS
CWE ID-CWE-790
Improper Filtering of Special Elements
CWE ID-CWE-79
Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')
Details not found