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CVE Vulnerability Details :
CVE-2025-24391
PUBLISHED
More InfoOfficial Page
Assigner-OTRS
Assigner Org ID-2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8
View Known Exploited Vulnerability (KEV) details
Published At-14 Jul, 2025 | 08:15
Updated At-14 Jul, 2025 | 12:58
Rejected At-
▼CVE Numbering Authority (CNA)
Possible user enumeration

A vulnerability in the External Interface of OTRS allows conclusions to be drawn about the existence of user accounts through different HTTP response codes and messages. This enables an attacker to systematically identify valid email addresses. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * OTRS 2025.X

Affected Products
Vendor
OTRS AGOTRS AG
Product
OTRS
Modules
  • External Interface
Default Status
affected
Versions
Affected
  • 7.0.x
  • 8.0.x
  • 2023.x
  • 2024.x
  • From 2025.x through 2025.5.x (Patch)
Problem Types
TypeCWE IDDescription
CWECWE-203CWE-203 Observable Discrepancy
Metrics
VersionBase scoreBase severityVector
3.15.3MEDIUM
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
Metrics Other Info
Impacts
CAPEC IDDescription
CAPEC-575CAPEC-575 Account Footprinting
Solutions

Update to OTRS 2025.6.1. or later. Please note that there will be no OTRS 7 patches

Configurations
Workarounds
Exploits
Credits
reporter
Special thanks to David Silva for reporting this vulnerability.
Timeline
EventDate
Replaced By
Rejected Reason
References
HyperlinkResource
https://otrs.com/release-notes/otrs-security-advisory-2025-07/
N/A
▼Authorized Data Publishers (ADP)
CISA ADP Vulnrichment
Affected Products
Metrics
VersionBase scoreBase severityVector
Metrics Other Info
Impacts
CAPEC IDDescription
Solutions
Configurations
Workarounds
Exploits
Credits
Timeline
EventDate
Replaced By
Rejected Reason
References
HyperlinkResource
Details not found