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Vulnerability Details :

CVE-2020-11466

Summary
Assigner-mitre
Assigner Org ID-8254265b-2729-46b6-b9e3-3dfca2d5bfca
Published At-01 Apr, 2020 | 20:51
Updated At-04 Aug, 2024 | 11:28
Rejected At-
Credits

An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.

Vendors
-
Not available
Products
-
Metrics (CVSS)
VersionBase scoreBase severityVector
Weaknesses
Attack Patterns
Solution/Workaround
References
HyperlinkResource Type
EPSS History
Score
Latest Score
-
N/A
No data available for selected date range
Percentile
Latest Percentile
-
N/A
No data available for selected date range
Stakeholder-Specific Vulnerability Categorization (SSVC)
▼Common Vulnerabilities and Exposures (CVE)
cve.org
Assigner:mitre
Assigner Org ID:8254265b-2729-46b6-b9e3-3dfca2d5bfca
Published At:01 Apr, 2020 | 20:51
Updated At:04 Aug, 2024 | 11:28
Rejected At:
▼CVE Numbering Authority (CNA)

An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.

Affected Products
Vendor
n/a
Product
n/a
Versions
Affected
  • n/a
Problem Types
TypeCWE IDDescription
textN/An/a
Type: text
CWE ID: N/A
Description: n/a
Metrics
VersionBase scoreBase severityVector
3.07.6HIGH
CVSS:3.0/AC:L/AV:N/A:L/C:H/I:L/PR:L/S:U/UI:N
Version: 3.0
Base score: 7.6
Base severity: HIGH
Vector:
CVSS:3.0/AC:L/AV:N/A:L/C:H/I:L/PR:L/S:U/UI:N
Metrics Other Info
Impacts
CAPEC IDDescription
Solutions
Configurations
Workarounds
Exploits
Credits
Timeline
EventDate
Replaced By
Rejected Reason
References
HyperlinkResource
https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/
x_refsource_MISC
https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update
x_refsource_MISC
https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09
x_refsource_MISC
Hyperlink: https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/
Resource:
x_refsource_MISC
Hyperlink: https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update
Resource:
x_refsource_MISC
Hyperlink: https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09
Resource:
x_refsource_MISC
▼Authorized Data Publishers (ADP)
CVE Program Container
Affected Products
Metrics
VersionBase scoreBase severityVector
Metrics Other Info
Impacts
CAPEC IDDescription
Solutions
Configurations
Workarounds
Exploits
Credits
Timeline
EventDate
Replaced By
Rejected Reason
References
HyperlinkResource
https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/
x_refsource_MISC
x_transferred
https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update
x_refsource_MISC
x_transferred
https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09
x_refsource_MISC
x_transferred
Hyperlink: https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/
Resource:
x_refsource_MISC
x_transferred
Hyperlink: https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update
Resource:
x_refsource_MISC
x_transferred
Hyperlink: https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09
Resource:
x_refsource_MISC
x_transferred
Information is not available yet
▼National Vulnerability Database (NVD)
nvd.nist.gov
Source:cve@mitre.org
Published At:01 Apr, 2020 | 21:15
Updated At:21 Jul, 2021 | 11:39

An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.

CISA Catalog
Date AddedDue DateVulnerability NameRequired Action
N/A
Date Added: N/A
Due Date: N/A
Vulnerability Name: N/A
Required Action: N/A
Metrics
TypeVersionBase scoreBase severityVector
Primary3.14.3MEDIUM
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
Secondary3.07.6HIGH
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:L
Primary2.04.0MEDIUM
AV:N/AC:L/Au:S/C:P/I:N/A:N
Type: Primary
Version: 3.1
Base score: 4.3
Base severity: MEDIUM
Vector:
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
Type: Secondary
Version: 3.0
Base score: 7.6
Base severity: HIGH
Vector:
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:L
Type: Primary
Version: 2.0
Base score: 4.0
Base severity: MEDIUM
Vector:
AV:N/AC:L/Au:S/C:P/I:N/A:N
CPE Matches
deskpro
deskpro
>>deskpro>>Versions before 2019.8.0(exclusive)
cpe:2.3:a:deskpro:deskpro:*:*:*:*:*:*:*:*
Weaknesses
CWE IDTypeSource
CWE-269Primarynvd@nist.gov
CWE ID: CWE-269
Type: Primary
Source: nvd@nist.gov
Evaluator Description
Evaluator Impact

Evaluator Solution

Vendor Statements
References
HyperlinkSourceResource
https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/cve@mitre.org
Exploit
Third Party Advisory
https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09cve@mitre.org
Release Notes
Vendor Advisory
https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-updatecve@mitre.org
Release Notes
Vendor Advisory
Hyperlink: https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/
Source: cve@mitre.org
Resource:
Exploit
Third Party Advisory
Hyperlink: https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09
Source: cve@mitre.org
Resource:
Release Notes
Vendor Advisory
Hyperlink: https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update
Source: cve@mitre.org
Resource:
Release Notes
Vendor Advisory

Change History

0
Information is not available yet

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